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Noticeboard

URGENT ANNOUNCEMENTS

Flu Season 2019-20 November 2019

We have received our stocks of flu vaccines for the current Season. If you have not heard from us and wish to be vaccinated please contact the Surgery.

Research Study - Opiod Use for long term pain management

Priory Gate as a reseach practice are keen to assist patients with the use of long term opioid medication that is taken for pain managment. Patients are encouraged to consider an on-line study in conjunction with Keele University. Full details can be found at WWW.promppt.co.uk

Parkrun- Memorial Park Coventry

Priory Gate Practice is now a Registered Parkrun Practice and we plan to be running at 9am in the Memorial Park in Coventry. If you are interested. If you wish to join us follow the link below and register. We will post on here when staff are running

 https://www.parkrun.org.uk/coventry/

Text Message Service April 2019

We are in the process of introducing a text message reminder service at Priory Gate so please ensure you provide us with an updated mobile number when you have contact with us and let us know as soon as possible after you have changed your number.

If you prefer for us not to have any contact this way please let the reception team know.

Patient Participation Group

Priory Gate is looking to expand our Patient Participation Group. The Group meet quarterly and support the Practice with a range of activities. If you are a patient and would like to consider joining the group please contact the Practice Manager Glenn Walker to express your interest or to have an informal discussion. glenn.walker@nhs.net or 02476 961370.

Coventry & Rugby GP Alliance Awards

Priory Gate Practice is honoured to have received 5 shortlisted nominations for the first GP Alliance Awards event that took place on Friday 6th July.

The following  are the shortlisted nominations:

GP of the year 2018 - Dr Helen Tyrrell

Practice of the year 2018

Practice Nurse of the year 2018 - Dawn Barker

Unsung Hero of the year 2018 - Dionne Morgan

Practice Manager of the year 2018 - Glenn Walker

The Partners and staff were delighted to be shortlisted for 5 awards ( more than any other Practice of the 65 that make up the Alliance) and Dr Tyrrell was thrilled to receive her award.

General Data Protection Regulations (GDPR)

Priory Gate Practice aims to be fully compliant with the new GDPR Regulations. As part of this we have prepared a Privacy Statement describing how we handle and deal with your medical information. A copy of this is available for you to download under the Further information GDPR tab on the right.

Please ensure you advise us of any change in your circumstances including contact numbers, email and address to enable us to maintain appropriate contact with you.

Priory Gate appoints new Partner

We are delighted to welcome Dr Claire Kelly who has recently joined Priory Gate from a surgery in Kenilworth. Dr Kelly is a trainer and will bring to the Practice 10 years of experience of working as a GP. Dr Kelly worked with us for 4 months before being appointed a Partner in January 2018.

Sharing of Medical Records - June 2017

The Coventry & Rugby CCG (the CCG) has recently authorised a mail drop to all Coventry households advising that the aim is to share the information on your GP record with other associated Health Care Professionals when needed. The aim of this project is to allow them to view this information as required as part of your care and treatment.

If you do not wish for your information to be shared please let either the Reception team or Clinical team know this when you are next in contact with us.

Extended Hours Appointments

Priory Gate have formed an alliance with a number of Practices across the city and are now able to offer appointments between 6.30pm and 9.45pm between Monday to Friday and at daytime on Saturday and Sunday. These additional clinics are based nearby on Broad Street  Surgery- just off Stoney Stanton Road and are manned by GPs working across the City. In addition two further sites in Coventry are also available for these extended appointments. If you wish to benefit from these appointments please contact our reception team before 6.30pm on Monday to Friday.

 

Access to Medical Records

All patients now have the right to access some of their medical records on- line. Please speak to the Practice Manager Glenn Walker if you would like access to this facility.

Named Accountable GP

All Patients of Priory Gate now have a named accountable GP. The named GP is largely a role of oversight, with the requirement being introduced to reassure patients they have one GP within the practice who is responsible for ensuring that this work is carried out on their behalf. Dr Beaumont and Dr Tyrrell undertake the bulk of this role, however please ask at Reception if you do not know who your named accountable GP is.

Cancelled or Did Not Attend Appointments

If you are unable to attend an appointment at Priory Gate please contact us at the earliest opportunity to enable the appointment to be made available to other patients.  The cost to the NHS for one week of missed appointments is usually around £2000.

 

Yellow Fever Clinic

 Priory Gate is  authorised to provide Yellow Fever vaccinations. Our Prescribing Nurse Dawn Baker has undertaken appropriate training for this service. The cost of this service is £60 per patient and this includes a certificate with the vaccination. Duplicate certificates if they are needed can be provided for £10.

 
 

 

 

Comments & Complaints

consultation_4We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and he will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

The Practice Manager can be contacted by email: glenn.walker@nhs.net who will be happy to discuss any concerns you have either on the telephone or face to face.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

 
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